Get help with an unfinished Google connection

Start with the message you saw in MapScan. A delay or a return from Google alone does not confirm that your connection was saved.

Check the existing attempt first

If the Google return screen is still open and shows “Check saved status,” select it once and wait for the result. If the attempt is pending or processing, check again later rather than reopening the old approval link. If that screen or button is unavailable, choose “Open my workspace” and inspect your connection there.

Check your MapScan account

If the message asks you to sign in or use the account that started setup, open your workspace and sign in to that same MapScan account. The account message refers to your MapScan sign-in. Check the connection before choosing to start again.

When a fresh approval is needed

If the message says the approval expired, the link is invalid, or a fresh Google approval is needed, open your workspace. Use its Google connection option when you choose to start fresh, and review Google’s consent screen yourself. Do not reuse the old approval link.

When to wait or contact support

• “Google needs a short pause”: wait a few minutes before choosing to connect again from your workspace
• “Google is temporarily unavailable”: check the existing attempt first; if it is still unconfirmed, try later from your workspace
• “Connection settings need attention” or “The Google request needs review”: contact support before trying again

If the connection is saved

Continue in your workspace to find your businesses. If MapScan asks you to refresh the business list, do that there. A saved connection does not by itself confirm that reviews have synced or a post has been published.

What to include in your support request

Use the form below. Include the message you saw, the Support code under “Need help?” if available, what you selected, and the approximate time and time zone. Do not send passwords, sign-in codes, authorization codes, access tokens or the full Google return URL.

The service check below is for MapScan platform administrators. Business owners can use the support form without running that check.

Platform administrator tool

Check Google service—without reconnecting a customer

Check the request from MapScan’s deployed server. The test uses no Google login, authorization code, saved token or client secret. It cannot connect a business or change settings.